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Senior Manager Client Voice

Apply now Job no: 924254
Work type: Full-time
Location: Geelong
Categories: Policy, Legislation and Governance, Client Relationship Management, Health Promotion and Community Health, Research

Senior Manager Client Voice

  • Senior Manager Position leading the TAC's Client Voice branch
  • Executive 3 year government contract with options to renew
  • Based in central Geelong

About Us

The Transport Accident Commission (TAC) is a Victorian organisation whose role is to promote road safety through the Towards Zero Strategy, improve the State's trauma system and support those who have been injured on our roads to get their lives back on track. Based in Geelong we provide more than $1 billion in benefits and support to over 51,000 clients each year. Under the TAC 2020 Strategy, our mission is to be the world's leading social insurer.

TAC Benefits

We offer a range of benefits including, but not limited to:

  • The ability to work flexibly
  • Health and wellbeing services, including onsite doctor (Geelong), flu vaccinations, fresh fruit and subsidised gym memberships
  • Access to our annual bonus scheme and rewards and recognition programme
  • Social club membership
  • Employee referral and study assistance programmes
  • Salary packaging options, including extra super contributions and novated leasing
  • Recognition of prior service in the public sector for the purposes of LSL

About the Role

Reporting to the Head of Community Relations, this position is responsible for TAC's Client Voice functions who work with, and for, injured Victorians to understand their experience, resolve their issues, safeguard their privacy and manage information. Teams include Client Insights, Freedom of Information & Privacy, Records & Information Management, Complaints, and Review, including no-fault dispute resolution under the TAC-LIV-ALA Protocols.

About You

You are an experienced senior leader who is passionate about client advocacy and insights. You are committed to the rights of clients to have meaningful review of TAC decisions, and you can skillfully respond to complex and sensitive complaints. You are also passionate about the field of privacy and information governance and you can drive the TAC's client research function into the next era with new techniques and methodologies. You use your EQ to build collaborative relationships, and you have proven results in influencing others. You have a decisive leadership style and exercise sound judgement when planning and implementing strategic initiatives.

Our Values

  • We value life
  • We make every conversation count
  • We will find a better way, today
  • We make the complicated simple

Diversity and Inclusion

The TAC promotes a workplace that actively seeks to include, welcome and value unique contributions of all people and is committed to diversity and social inclusion in its employment practices. As Victoria's Commission for transport accident treatment and services, we strongly encourage people with a disability to apply for our roles. People from indigenous, culturally and linguistically diverse backgrounds are also encouraged to apply.

How to Apply

Click APPLY or contact Kathy Ryan via Kathy_Ryan@tac.vic.gov.au for further information. Applications for this role will be accepted up until 5pm AEST Monday 29th April 2019.

Download File Position Description_Senior Manager Client Voice.pdf

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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