Lodgements Officer
- Full time, fixed term role until 30th June 2026
- Geelong office location, with flexible hybrid working
- Offering a competitive starting base salary of $78,467 plus super and benefits
Help improve the everyday, every day
Right now, we’re seeking a Lodgements Officer who will continue to play their part in caring for the lives of everyone on Victoria’s roads. Someone who’ll bring their authentic selves to work, stand up for what’s right, and collaborate in a team to improve the everyday — for Victorians, our colleagues and our partners.
Find out more about our shared purpose, and what drives every one of us.
About the role
The Lodgements Officer is the first point of contact for TAC clients involved in transport accidents, providing exceptional customer service with empathy and professionalism. This role is responsible for assessing and determining client eligibility in accordance with the Transport Accident Act 1986, ensuring timely and accurate decisions that support positive client outcomes.
About the Team
This role will be a part of our Onboarding, Income and Dependency branch, within the Clients – Service and Operations division. This division is focused on achieving efficient, just and cost effective injury recovery and independence outcomes for those injured in transport accidents.
You’ll join a tight-knit, passionate team that thrives on providing excellent service and supporting one another. You'll be guided by a Senior Advisor and Team Manager who foster a welcoming, open-door culture with regular team meetings and debriefings to maintain connection and collaboration.
What we’re looking for
Customer Service Experience
You have proven experience delivering high-quality service in a fast-paced, phone-based environment, and are confident engaging with a range of stakeholders while working toward individual and team KPIs.
Client-Focused Approach
Commitment to achieving the best outcomes for TAC clients, using empathy and sensitivity to tailor authentic conversations to each client’s unique situation.
Critical Thinker & Team Player
You’re skilled in making sound decisions under pressure, handling complex situations with care, attention to detail, and a proactive attitude. You’re also a team player who shows initiative and is eager to learn and grow.
Level up your career. Apply now.
Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to a phone screen or interview. All applicants will be advised of the outcome of their application.
For more information, read the attached Position Description or contact Hannah Egan, Shared Services Specialist at Hannah_Egan@tac.vic.gov.au a confidential discussion. Applications for this role will be accepted up until 11:55pm on Friday 15th August 2025.
If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at People_Culture_Engagement@tac.vic.gov.au. If over the phone is better for you, our number is 5225 7500.
Child Safety
At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website.
This role will require you to have a valid Working with Children Check.
Do you know someone who will be the perfect fit for our team? Learn how to share the opportunity and refer a friend today!
A current TAC employee is eligible to apply for another position at TAC if:
- The employee has been in their current position for at least 12 months; and
- Has attained at least a competency 2 (for job groups 1-5); and
- Is not currently on a Performance Improvement Plan (PIP)