Business Analyst – Process Improvement
- Full time, fixed term role (12-month contract)
- Geelong office location, with flexible hybrid working
- Offering a competitive starting base salary of $125,900 plus super and benefits
Grow your career by supporting real progress
Right now, we’re seeking a Business Analyst – Process Improvement who will continue to play their part in caring for the lives of everyone on Victoria’s roads. Someone committed to supporting the progress of our clients and your colleagues so they can achieve great things. That’s truly rewarding work that will help us continue to deliver life-critical services where it matters.
Find out more about our shared purpose, and what drives every one of us.
About the role
The Business Analyst – Process Improvement will play a critical role in delivering key initiatives within the Finance & Governance division’s strategic roadmap. Working in focused 90-day cycles, you will pick up discrete packages of work, from problem identification through to solution design and implementation, before moving on to the next priority.
About the Team
You will join the newly established Enterprise Governance team within the Corporate Legal and Compliance branch, a collaborative group of seven who support each other to deliver in a constantly evolving, sensitive environment. The team values flexibility, professionalism, and a positive, fun working culture.
Reporting to a manager who offers a high level of trust and autonomy, you will be empowered to work independently while having an open line for guidance and support when navigating roadblocks or complex challenges.
This role will heavily support the wider Finance & Governance division, who are committed to ensuring the TAC is financially sustainable, operates efficiently, and is governed effectively.
What we’re looking for
Experienced Business Analyst
You bring demonstrated experience in business analysis, with strong capability in techniques such as requirements analysis and management, process improvement, systems analysis, data modelling, and cost-benefit analysis. You’re confident bridging the gap between technical specialists and business users in an Agile environment, and can translate complex documentation into clear, actionable insights.
Delivery-Focused
You thrive in environments where you can identify the problem, design the solution, and deliver the outcome. You can manage discrete packages of work within short delivery cycles, keeping projects on track and delivering tangible business improvements.
Industry Knowledge & Technical Skills
Experience in health or clinical settings, and/or knowledge of TAC claims management processes and the Fineos application, will be highly regarded. You are proficient with relevant tools such as Microsoft Office, Miro, Visio, Atlassian, and familiar with CI or project management methodologies.
Take the next step in your career. Apply now.
Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to a Interview. All applicants will be advised of the outcome of their application.
For more information, read the attached Position Description or contact Hannah Egan, Shared Services Specialist at Hannah_Egan@tac.vic.gov.au for a confidential discussion. Applications for this role will be accepted up until 11:55pm on the 24th August 2025.
If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at People_Culture_Engagement@tac.vic.gov.au. If over the phone is better for you, our number is 5225 7500.
A safe place to work
We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices, and encourage Aboriginal and Torres Strait Islander people, people with disability, men, women and gender diverse people, culturally diverse, and LGBTIQA+ people to apply for roles.
Child Safety
At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website.
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A current TAC employee is eligible to apply for another position at TAC if:
- The employee has been in their current position for at least 12 months; and
- Has attained at least a competency 2 (for job groups 1-5); and
- Is not currently on a Performance Improvement Plan (PIP)