Manager, Customer Insights
- Full time, fixed term role (parental leave replacement) until 1st August 2025
- Geelong office location, with flexible hybrid working (3 day office attendance)
- Offering a competitive base salary of $150,000 plus super and benefits
Care in Action
With a career at the TAC, you’ll be helping us look out for the lives of everyone who travels on Victoria’s roads. That’s care in action.
Find out more about our shared purpose, and what drives every one of us.
Right now, we’re seeking a Manager, Customer Insights who will play their part in this shared purpose, while also supporting the progress of clients and colleagues so they can achieve great things. That’s truly rewarding work that will help us continue to deliver life-critical services where it matters.
About the role
We are seeking a dynamic and innovative Manager, Customer Insights to lead a team dedicated to understanding and responding to our customers’ needs. This role will involve managing a diverse research program, drawing upon both qualitative and quantitative data to generate actionable insights for key stakeholders.
As the Manager, Customer Insights you will foster a culture of curiosity and drive evidence-based decision-making, ensuring that our strategies are aligned with the voice of the customer in a fast-paced, agile environment.
About the Team
You will be part of the Performance, Risk & Strategy Division, specifically within the Performance Insights & Analytics branch, located in Geelong. This team plays a critical role in overseeing the delivery of high-quality insights through effective research, analysis and collaboration with stakeholders across the organisation.
With a focus on innovation and customer engagement, we strive to transform data into impactful strategies that enhance our service delivery.
What we’re looking for
Research & Analytical Expertise
You will possess strong capabilities in both quantitative and qualitative research methodologies. Your ability to interpret complex data sets and translate findings into clear, actionable recommendations will be essential. You will lead initiatives such as statistical analysis, data mining, and co-design approaches to ensure that our strategies are data-driven and customer-focused.
Leadership & Team Development
As a leader, you will inspire and mentor a team of talented professionals, enabling them to reach their full potential. Your experience in coaching high-performing teams and facilitating the development of internal capabilities will help foster a collaborative and results-oriented environment. You will demonstrate a commitment to continuous improvement, guiding your team through the agile execution of multiple research projects.
Stakeholder Engagement & Communication
Excellent communication skills are vital for this role, as you will engage with various internal and external stakeholders to align research objectives with business priorities. Your ability to influence decision-making through compelling presentations and reports will significantly impact the organisation’s strategic direction. You will also stay informed on industry trends and best practices, ensuring that the TAC remains at the forefront of customer engagement.
Why you’ll love it here
There’s more to work than a competitive salary and amazing employee benefits. As our newest Manager, Customer Insights, you’ll also:
Be rewarded for great work
We value our people, offering a corporate incentive, salary packaging and a reward and recognition program.
Grow and go places
We’re invested in your progress. When you work for one of Victoria’s largest and leading workplaces, you’ll receive extensive internal opportunities for development and access to the LinkedIn Learning Digital Hub.
Be supported at every step
Be a part of an inclusive, diverse team that thrives on support and collaboration. With flexible working arrangements to set you up for success.
Ready to put care in action? We’d like to hear from you.
Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to an interview. All applicants will be advised of the outcome of their application.
For more information, read the attached Position Description or contact Sophie Menner – Shared Services Specialist via people_culture_engagement@tac.vic.gov.au for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Tuesday 29th October 2024.
If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at People_Culture_Engagement@tac.vic.gov.au. If over the phone is better for you, our number is 5225 7500.
A safe place to work
We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices, and encourage Aboriginal and Torres Strait Islander people, people with disability, men, women and gender diverse people, culturally diverse, and LGBTIQA+ people to apply for roles.
Child Safety
At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website.