Service Designer

• Multiple full time, 12 month fixed term roles
• Geelong office location, with flexible hybrid working (3 day office attendance required per week)
• Offering a competitive circa salary of $150,000 plus super and benefits

Care in Action

With a career at the TAC, you’ll be helping us look out for the lives of everyone who travels on Victoria’s roads. That’s care in action.

Find out more about our shared purpose, and what drives every one of us.

Right now, we’re seeking multiple Service Designers who will play their part in this shared purpose, while also supporting the progress of clients and colleagues so they can achieve great things. That’s truly rewarding work that will help us continue to deliver life-critical services where it matters. 

About the role

We are embarking on a journey to establish a high-performing internal service design team, and we are looking for three talented Service Designers to help bring our forward-thinking vision to life. After working with an external vendor for the past year, we’re ready to build in-house capability as part of a larger transformation program.

As a Service Designer within our Design and Optimisation branch, you will play a pivotal role in creating and delivering seamless service experiences that meet both client needs and business goals. You’ll collaborate across teams, including tech, process, and operations, to transform complex challenges into elegant, user-focused solutions.  From research to ideation, prototyping to delivery, you’ll have the opportunity to deliver work that makes a difference to now and for the future.

About the Team

Reporting to the Senior Project Manager this role sits within Design and Optimisation Branch in the Enterprise Transformation Division. You will be joining a dynamic, fast paced branch who are curious and open to new ways of working. 

The Enterprise Transformation Division successfully delivers the organisation’s strategic priorities cost effectively and in a way that optimises organisational outcomes, client, employee and provider experience and a positive community impact. The division oversees the Portfolio, Program and Project Delivery for the TAC, as well as the technology development and operations (including digital) for the TAC.

What we’re looking for

Demonstrated experience in the development and implementation of strategic service design

Strong understanding of service design process & activities, and significant experience in applying human-centred design and systems thinking to design and prototype new products and services

Demonstrated experience in planning and implementing solutions to drive efficiency while maintaining balance between clients, business and technology

A solid grasp on planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns

 Outstanding Stakeholder Management

Excellent stakeholder engagement and the ability to influence and inspire others to learn or understand processes

Why you’ll love it here

There’s more to work than a competitive salary and amazing employee benefits. As our newest Service Designer you’ll also:

Be rewarded for great work

We value our people, offering a corporate incentive, salary packaging and a reward and recognition program.

Grow and go places

We’re invested in your progress. When you work for one of Victoria’s largest and leading workplaces, you’ll receive extensive internal opportunities for development and access to the LinkedIn Learning Digital Hub.

Achieve, together

We’re a collaborative and empathetic workplace. Work alongside your team to make a truly positive difference to people’s lives.

Ready to put care in action? We’d like to hear from you.

Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to an interview. All applicants will be advised of the outcome of their application.

For more information, read the attached Position Description or contact Tamika Russell – Shared Services Specialist via email: tamika_russell@tac.vic.gov.au for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Monday 14 July 2025. 

If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at People_Culture_Engagement@tac.vic.gov.au. If over the phone is better for you, our number is 5225 7500.

A safe place to work

We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices. We encourage Aboriginal and Torres Strait Islander people, people with disability, men, women and gender diverse people, culturally diverse and LGBTIQA+ people to apply for our roles.

Child Safety

At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website. 

This role will require you to have a valid Working with Children Check.