Serious Injury Coordinator
- Full time, fixed term role for 12 months
- Geelong office location, with flexible hybrid working (3 day office attendance per week)
- Offering a competitive starting base salary of $111,773 plus super and benefits
Care in Action
With a career at the TAC, you’ll be helping us look out for the lives of everyone who travels on Victoria’s roads. That’s care in action.
Find out more about our shared purpose, and what drives every one of us.
Right now, we’re seeking a Serious Injury Coordinator who will play their part in this shared purpose, while also supporting the progress of clients and colleagues so they can achieve great things. That’s truly rewarding work that will help us continue to deliver life-critical services where it matters.
About the role
As the TAC’s newest Serious Injury Coordinator, you’ll manage all pre-litigation aspects of Serious Injury applications and resolve granted common law matters. This role is critical to he success of the Common Law Protocols, requiring exceptional organisation, deep knowledge of serious injury and common law processes, and strong stakeholder management.
You will handle a high volume of matters within a delegated authority, ensuring efficient, just, and cost-effective outcomes for clients injured in transport accidents. Key responsibilities within this role include assessing applications, facilitating Serious Injury conferences, negotiating settlements, and delivering high-quality customer service in line with TAC’s values of making every conversation count and simplifying the complicated.
About the Team
As part of the Resolutions Group within the Clients Division, the Common Law branch plays a vital role in achieving the TAC’s mission of supporting clients’ recovery and independence. Our team collaborates closely with legal representatives, medical practitioners, and internal stakeholders to drive positive client outcomes, return-to-work initiatives, and financial scheme performance.
We are a dynamic, values-driven team committed to innovation, model litigant behaviour, and adherence to the Victorian Government’s Charter of Human Rights and Responsibilities. You’ll work in a supportive environment that encourages coaching, knowledge sharing, and continuous improvement to meet strategic priorities and manage future liabilities effectively.
What we’re looking for
Highly Developed Stakeholder Engagement Skills
Proven ability to build and maintain relationships with diverse stakeholders, including legal professionals (Senior Barristers and Solicitors) and medical practitioners, to achieve satisfactory outcomes for all parties.
Superior Negotiation & Decision Making Skills
Extensive experience in negotiating complex claims and making timely, accurate decisions based on medical, forensic, and legal data, with a strong understanding of alternative dispute resolution.
Specialised Knowledge and Analytical Expertise
In-depth knowledge of medical and paramedical terminology, traumatic injury treatments, and current case law, combined with the ability to analyse and interpret data to assess liability, quantum, and serious injury granting rates is highly advantageous.
Why you’ll love it here
There’s more to work than a competitive salary and amazing employee benefits. As our newest Serious Injury Coordinator you’ll also:
Make a positive difference
Every day the work you do at the TAC contributes to something bigger. As part of an inclusive, supportive team you’ll find real purpose in achieving goals, together.
Be rewarded for great work
We value our people, offering a corporate incentive, salary packaging and a reward and recognition program.
Grow and go places
We’re invested in your progress. When you work for one of Victoria’s largest and leading workplaces, you’ll receive extensive internal opportunities for development and access to the LinkedIn Learning Digital Hub.
Ready to put care in action? We’d like to hear from you.
Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to a written assessment. All applicants will be advised of the outcome of their application.
For more information, read the attached Position Description or contact Sophie Menner – Shared Services Specialist via Sophie_menner@tac.vic.gov.au for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Wednesday 20th August 2025.
If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at People_Culture_Engagement@tac.vic.gov.au. If over the phone is better for you, our number is 5225 7500.
A safe place to work
We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices, and encourage Aboriginal and Torres Strait Islander people, people with disability, men, women and gender diverse people, culturally diverse, and LGBTIQA+ people to apply for roles.
Child Safety
At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website.
This role will require you to have a valid Working with Children Check.