Active Support Coordinator

• Full time, 12-month fixed term role
• Geelong office location, with flexible hybrid working
• Offering a competitive starting base salary of $106,600 plus super and benefits

Care in Action

With a career at the TAC, you’ll be helping us look out for the lives of everyone who travels on Victoria’s roads. That’s care in action. Find out more about our shared purpose, and what drives every one of us. Right now, we’re seeking an Active Support Coordinator who will play their part in this shared purpose, while also supporting the progress of clients and colleagues so they can achieve great things. That’s truly rewarding work that will help us continue to deliver life-critical services where it matters. 

About the role

As an Active Support Coordinator, you will proactively manage a portfolio of severely injured clients who are at varying stages of their rehabilitation in the community setting, aligning the provision of medical, rehabilitation and disability services, with the client's individualised plan to achieve maximal independence and participation in all life areas.
This role involves travel for face-to-face visits with clients and, their treating teams; therefore, travel is a required component of the position.  

About the Team

This role will be part of our Independence Branch, within the TAC. You will be supported by a manager who is open and flexible in their approach, your wellbeing and ability to succeed is paramount to the team's overall success.  You will join a team of Active Support Coordinators that are passionate about ensuring the best results for TAC clients, their families, treating teams and each other.  

What we’re looking for

 High Performance 

• You are a high-performing individual and valued team member who consistently demonstrates strong cultural behaviours. Your professional history reflects a track record of delivering outcomes and maintaining high standards. You build trust, collaborate effectively, encourage the exchange of ideas, and show a strong sense of commitment and accountability. 

Service Excellence 

• You demonstrate excellent communication and client engagement skills. You have the ability and skills to assess client need, identify barriers and develop a tailored, holistic plan that maximises health, self-direction, social participation and work outcomes. 
• You use empathy to develop rapport to engage in meaningful conversations with clients, utilising motivational strategies to support them on their recovery journey 

Outcomes driven - Key Stakeholder Engagement and Collaboration  

• You have excellent stakeholder engagement and collaboration skills. You can demonstrate how you have proactively engaged with key stakeholders to achieve outcomes. 
• You can clearly set and re set expectations, provide detailed information, guidance and support to a range of key stakeholders with empathy and professionalism. 

Excellence in Administration and Time Management 

• You have excellent administrative and time management skills, you can effectively plan and manage a competing and dynamic workload to ensure achievement of key performance measures 
• You are skilled in using a range of digital tools to support workload management, decision making, claims management and quality documentation 

Why you’ll love it here

There’s more to work than a competitive salary and amazing employee benefits. As our newest Active Support Coordinator, you’ll also:

Make a positive difference

Every day the work you do at the TAC contributes to something bigger. As part of an inclusive, supportive team you’ll find real purpose in achieving goals, together.

Be rewarded for great work

We value our people, offering salary packaging and a reward and recognition program.

Grow and go places

We’re invested in your progress. When you work for one of Victoria’s largest and leading workplaces, you’ll receive extensive internal opportunities for development and access to the LinkedIn Learning Digital Hub.

Ready to put care in action? We’d like to hear from you.

Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to a face-to-face interview. All applicants will be advised of the outcome of their application.
For more information, read the attached Position Description or contact Krissy Izatt on 9300 0482 for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Thursday 23 October 2025.
If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at People_Culture_Engagement@tac.vic.gov.au. If over the phone is better for you, our number is 5225 7500.

A safe place to work

We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices, and encourage Aboriginal and Torres Strait Islander people, people with disability, men, women and gender diverse people, culturally diverse, and LGBTIQA+ people to apply for roles.

Child Safety

At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website. 

This role will require you to have a valid Working with Children Check.