Senior Manager Payments and Claims Support
- Full time, fixed term role (3 years)
- Geelong office location, with flexible hybrid working
- Attractive executive remuneration package
Care in Action
With a career at the TAC, you’ll be helping us look out for the lives of everyone who travels on Victoria’s roads. That’s care in action.
Find out more about our shared purpose, and what drives every one of us.
Right now, we’re seeking a Senior Manager, Payments and Claims Support who will play their part in this shared purpose, while also supporting the progress of clients and colleagues so they can achieve great things. That’s truly rewarding work that will help us continue to deliver life-critical services where it matters.
About the role
The Senior Manager, Payments and Claims Support plays a critical role in ensuring seamless payment delivery to clients and providers, while providing strong claims administration support to the claims team.
This role is focused on building a high-performing branch by fostering a supportive and inclusive environment where team members can thrive. Emphasising strategic planning and innovation, you will leverage technology and digital solutions to drive continuous improvement and deliver exceptional outcomes for clients, providers, and the TAC.
You will also lead key initiatives in partnership with the Enterprise Transformation division, including process optimisation and enhancing efficiencies through a new digital mailroom partner to improve client and provider experiences.
About the Team
This role will manage the Payments and Claims Support branch within TAC’s Clients division who work to achieve efficient, just and cost effective injury recovery and independence outcomes for those injured in transport accidents.
You will oversee a team of over 80 staff, including five direct reports, supporting them in enhancing capabilities, managing change, and effectively leading their teams in a highly operational environment. The team is passionate about their work and thrives under strong leadership in a dynamic setting.
You’ll be supported by the General Manager, Service and Operations, who empowers their Senior Managers to lead effectively and drive operational success. The leadership team values collaboration, empathy, and purposeful action across all operations.
What we’re looking for
Operational and Strategic Execution
Proven experience in leading operations and strategic business planning within a government or commercial personal injury insurance environment. You’ll bring a systems thinking approach and the ability to execute strategies that enhance client and provider experiences.
High Performance Leadership
Experience leading and developing large, multi-disciplinary teams with the understanding that trust, collaboration and curiosity are essential for building a safe, inclusive and high performing culture.
Transformation Mindset
Proven ability in driving positive transformation by reengineering processes and leveraging digital solutions. You’ll bring others along on the change journey, ensuring a holistic view and alignment across the organisation.
Why you’ll love it here
There’s more to work than a competitive salary and amazing employee benefits. As our newest Senior Manager, Payments and Claims Support you’ll also:
Make a positive difference
Every day the work you do at the TAC contributes to something bigger. As part of an inclusive, supportive team you’ll find real purpose in achieving goals, together.
Be rewarded for great work
We value our people, offering salary packaging and a reward and recognition program.
Grow and go places
We’re invested in your progress. When you work for one of Victoria’s largest and leading workplaces, you’ll receive extensive internal opportunities for development and access to the LinkedIn Learning Digital Hub.
Ready to put care in action? We’d like to hear from you.
Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to an interview. All applicants will be advised of the outcome of their application.
For more information, read the attached Position Description or contact Hannah Egan, Shared Services Specialist at Hannah_Egan@tac.vic.gov.au for a confidential discussion. Applications for this role will be accepted up until 11:55pm on the 28th January 2025.
If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at People_Culture_Engagement@tac.vic.gov.au. If over the phone is better for you, our number is 5225 7500.
A safe place to work
We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices, and encourage Aboriginal and Torres Strait Islander people, people with disability, men, women and gender diverse people, culturally diverse, and LGBTIQA+ people to apply for roles.
Child Safety
At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website.
This role will require you to have a valid Working with Children Check.