Senior Manager Relationship Management

• Full time 3 year fixed term executive contract
• Geelong office location, with flexible hybrid working
• Attractive executive remuneration package

Care in Action

With a career at the TAC, you’ll be helping us look out for the lives of everyone who travels on Victoria’s roads. That’s care in action.

Find out more about our shared purpose, and what drives every one of us.

Right now, we’re seeking a Senior Manager Relationship Management who will play their part in this shared purpose, while also supporting the progress of clients and colleagues so they can achieve great things. That’s truly rewarding work that will help us continue to deliver life-critical services where it matters. 

About the role

In this strategic leadership role you’ll lead a team in a dynamic environment, focusing on continuous improvement and making a real difference in the way we help clients achieve their goals. This role is pivotal in executing our Make Every Day Matter strategy, ensuring we are achieving best client outcomes.

This role leads a large branch of between 80-120 purpose driven people  who support clients with serious injuries and  complex needs regain optimal recovery and independence outcomes following a transport accident. The client cohort in this branch represent some of the TAC’s most vulnerable clients and it is essential that a dynamic, innovative, outcomes focused and strategic approach to work, in close partnership with our clients and key stakeholder/ industry groups, is applied.

This branch and its outcomes have a fundamental impact on the performance of the TAC as a whole in the areas of client outcomes, return to work, scheme participation, financial scheme performance, common law resolution, legal, and customer experience.

The Senior Manager, Relationship Management will role model and champion TAC values and behaviours, leading a high-performance focused team.

About the Team

This role sits within the Relationship Management branch in the Claims Management group in the Clients Division – a Division which has a fundamental and direct impact on the delivery of the TAC’s critical purpose and strategic goals, including delivering best client outcomes, fostering a high performing culture and supporting a sustainable scheme for now and the future.

Reporting to the General Manager, Claims Management, you will be supported by a highly affiliative, transformational and collaborative leader.

What we’re looking for

Strong Leadership experience

Demonstrated leadership expertise in a client support and/ or customer service role and experience leading teams within a dynamic and agile environment.

Strong execution skills

Demonstrated experience in utilising operational and strategic thinking and implementing business improvement initiatives to drive high performance and a strong constructive team culture.

Highly developed communication skills and proven stakeholder engagement

Experience in influencing and negotiating at high levels across multiple internal and external stakeholder groups for high impact and value.  

Why you’ll love it here

There’s more to work than a competitive salary and amazing employee benefits. As our newest Senior Manager Relationship Management you’ll also:

Make a positive difference

Every day the work you do at the TAC contributes to something bigger. As part of an inclusive, supportive team you’ll find real purpose in achieving goals, together.

Be rewarded for great work

We value our people, offering salary packaging and a reward and recognition program.

Grow and go places

We’re invested in your progress. When you work for one of Victoria’s largest and leading workplaces, you’ll receive extensive internal opportunities for development, including access to the LinkedIn Learning Digital Hub.

Ready to put care in action? We’d like to hear from you.

Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to an interview. All applicants will be advised of the outcome of their application.

For more information, read the attached Position Description or contact Tamika Russell, Shared Services specialist via email tamika_russell@tac.vic.gov.au  for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Wednesday 27 August 2025.

If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at People_Culture_Engagement@tac.vic.gov.au. If over the phone is better for you, our number is 5225 7500.

A safe place to work

We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices, and encourage Aboriginal and Torres Strait Islander people, people with disability, men, women and gender diverse people, culturally diverse, and LGBTIQA+ people to apply for roles.

Child Safety

At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website. 

This role will require you to have a valid Working with Children Check.