Customer Service Officer

• Multiple full time or part time, fixed term roles (12-month contract)
• Geelong office location, with flexible hybrid working
• Offering a competitive starting base salary of $78,467 plus super and benefits

Care in Action
With a career at the TAC, you’ll be helping us look out for the lives of everyone who travels on Victoria’s roads. That’s care in action.

Find out more about our shared purpose, and what drives every one of us.

Right now, we’re seeking a Customer Service Officer who will play their part in this shared purpose, while also supporting the progress of clients and colleagues so they can achieve great things. That’s truly rewarding work that will help us continue to deliver life-critical services where it matters. 

About the role
This highly rewarding, phone-based role is focused on delivering exceptional customer service to TAC clients and health providers. As a key point of contact for clients involved in transport accidents, you will use your empathy, efficiency and proactive call management skills to ensure clients receive the best possible support and care. Providing first call resolution where possible as well as connecting clients to the right area of TAC to support their goals in recovery.

About the Team
You will be supported by a manager who builds a positive and supportive work environment and empowers you to be your best. You will work closely with a large team who are high skilled problem solvers and people who are passionate about supporting clients to get their life back on track. Our teams care deeply about our clients and each other and are connected to the purpose and values of the TAC.

What we’re looking for

Customer Service Experience
Demonstrated experience in delivering high quality customer service in a dynamic, phone-based environment. You will use your empathetic communication and problem-solving skills to set expectations and resolve issues promptly by identifying root causes. You will think on your feet to deliver the best outcome and be able to adapt and flex your communication style to meet the needs of our clients. 

A Drive for Success
Strong ability to work within a structured schedule, meeting clear KPIs and targets. You will be committed to achieving the best outcomes for clients and supporting the team’s ongoing success.

Precision and Technical Skills
Maintain high accuracy in administrative tasks and recording information for all call queries using client software. With demonstrated competency in using IT systems and databases efficiently.

Why you’ll love it here
There’s more to work than a competitive salary and amazing employee benefits. As our newest Customer Service Officer, you’ll also:

Make a positive difference
Every day the work you do at the TAC contributes to something bigger. As part of an inclusive, supportive team you’ll find real purpose in achieving goals, together.

Be rewarded for great work
We value our people, offering salary packaging and a reward and recognition program.

Grow and go places
We’re invested in your progress. When you work for one of Victoria’s largest and leading workplaces, you’ll receive extensive internal opportunities for development and access to the LinkedIn Learning Digital Hub.

Ready to put care in action? We’d like to hear from you.
Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to a phone screen and/or interview. All applicants will be advised of the outcome of their application.
For more information, read the attached Position Description or contact Krissy Izatt  kristen_izatt@tac.vic.gov.au  for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Sunday 14th September 2025. 
If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at People_Culture_Engagement@tac.vic.gov.au. If over the phone is better for you, our number is 5225 7500.

A safe place to work
We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices, and encourage Aboriginal and Torres Strait Islander people, people with disability, men, women and gender diverse people, culturally diverse, and LGBTIQA+ people to apply for roles.

Child Safety
At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website. 

This role will require you to have a valid Working with Children Check.