Program Manager – Client Centric Response

• Full time, fixed term role (12 months)
• Geelong office location, with flexible hybrid working
• Offering a competitive base salary of circa $180,000 plus super and benefits

Care in Action

With a career at the TAC, you’ll be helping us look out for the lives of everyone who travels on Victoria’s roads. That’s care in action.

Find out more about our shared purpose, and what drives every one of us.

Right now, we’re seeking a Program Manager who will play their part in this shared purpose, while also supporting the progress of clients and colleagues so they can achieve great things. That’s truly rewarding work that will help us continue to deliver life-critical services where it matters. 

About the role

The Program Manager - Client Centric Response plays a critical role in leading a high-impact transformation program that improves client outcomes while addressing inefficiencies across claims pathways, resolution processes, and payment and onboarding systems.

This program is designed to tackle challenges such as inefficient client segmentation, prolonged journeys, rising costs and operational rework. Through modernising processes, systems and ways of working, the program aims to deliver more efficient, client-centred outcomes while improving satisfaction and long-term sustainability.

In this role, you will be responsible for planning, directing and governing a complex program of work spanning people, process, technology and data. You will work closely with senior leaders and project teams to ensure delivery is aligned to strategic priorities, delivered within budget and schedule and achieves measurable, sustainable outcomes.

About the Team

Reporting to the Program Director - Service Design, this role sits within the Enterprise Transformation division. The team operates in a highly collaborative and outcomes-driven environment, underpinned by trust, autonomy and shared accountability. Leaders are encouraged to take ownership of their delivery space while partnering closely across the organisation to achieve sustainable, enterprise-wide change. You will lead three Project Managers.

What we’re looking for

Experienced Program Leader

You bring proven experience leading complex programs of work within large or regulated organisations, managing multiple projects concurrently and delivering outcomes across the full project lifecycle. You are confident governing interdependencies, managing risk, budgets and dependencies while ensuring delivery meets time, cost and quality expectations.

Digital & Transformation Mindset

You take a digital-first approach to delivery and are comfortable working across Agile, hybrid and traditional methodologies. You actively look for ways to modernise ways of working, apply Lean principles and drive continuous improvement across people, process and technology.

Collaborative & People-Focused Partner

You build strong, trusted relationships with Program Sponsors, senior leaders and delivery teams, aligning priorities and navigating complexity with clarity and confidence. You create a culture of high performance and accountability, bring people on the journey through change, and role-model a human-centred approach to transformation.

Why you’ll love it here

There’s more to work than a competitive salary and amazing employee benefits. As our newest Program Manager, you’ll also:

Make a positive difference

Every day the work you do at the TAC contributes to something bigger. As part of an inclusive, supportive team you’ll find real purpose in achieving goals, together.

Be rewarded for great work

We value our people, offering a service delivery payment, salary packaging and a reward and recognition program.

Grow and go places

We’re invested in your progress. When you work for one of Victoria’s largest and leading workplaces, you’ll receive extensive internal opportunities for development and access to the LinkedIn Learning Digital Hub.

Ready to put care in action? We’d like to hear from you.

Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to a phone screen and/or interview. All applicants will be advised of the outcome of their application.

For more information, read the attached Position Description or contact Carlee Baxter, Program Director – Service Design at Carlee_Baxter@tac.vic.gov.au for a confidential discussion. Applications for this role will be accepted up until 11:55pm on 21st January 2026.

If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at People_Culture_Engagement@tac.vic.gov.au. If over the phone is better for you, our number is 5225 7500.

A safe place to work

We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices, and encourage Aboriginal and Torres Strait Islander people, people with disability, men, women and gender diverse people, culturally diverse, and LGBTIQA+ people to apply for roles.

Child Safety

At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website.