Allocations Coordinator

• Employment type: Part time 0.6fte, 6 month fixed-term role (parental leave replacement)
• Location: Geelong with flexible hybrid working
• Salary: Offering a competitive starting base salary of $78,000 (pro rata for part time) plus super and benefits

When you work at the TAC, what you do matters.

At the Transport Accident Commission (TAC), our purpose is to care for the lives of everyone who travels on Victoria’s roads. Every day, we contribute to better recovery outcomes for clients and safer journeys across Victoria.

As an Allocations Coordinator, you’ll Make Every Day Matter by helping people impacted by road trauma to access the support they need to maximise their independence and move forward with their lives.

To learn more about the TAC and our work, visit our website

About the opportunity.

As an Allocations Coordinator, you'll create impact by facilitating the smooth progression of claims into Claims Management teams and ensuring key needs identification activities are completed, helping deliver timely support and better outcomes for our clients.

Key responsibilities include:

• Coordinate the allocation and movement of claims across Claims Management teams, ensuring claims are accurately segmented and assigned in line with business requirements.
• Maintain accurate claim data and records, supporting effective needs identification, decision-making and service delivery.
• Partner with internal and external stakeholders to facilitate seamless claim transitions and resolve allocation-related issues.
• Contribute to continuous improvement initiatives by identifying process enhancements, maintaining procedures, and supporting data capture and administrative activities.

About the Team.

Reporting to the Manager, Performance & Allocations, you'll be part of the Operational Development & Performance team. The team works closely with Claims Management functions across the organisation to ensure claims are allocated efficiently, operational processes run effectively.

This is a collaborative and supportive environment where teamwork, accountability and continuous improvement are highly valued. You'll work with stakeholders across Claims Management and other operational areas, making this an excellent opportunity for someone who enjoys problem solving, working with data and contributing to process improvements that have a tangible impact on client outcomes.

What you’ll bring.

At the TAC, high performance is about turning purpose into action, and action into impact. Here’s what that looks like as an Allocations Coordinator.

• Experience in administrative or operational support roles, with the ability to manage competing priorities, meet deadlines, and maintain accurate records and administrative processes.
• Analytical mindset, systems and data management skills, including Excel capabilities, attention to detail, and a commitment to data quality and accuracy.
• Well-developed communication, stakeholder management and problem-solving skills, with the ability to build effective working relationships, identify opportunities for improvement and deliver outcomes in a dynamic environment.

Why work at the TAC.

• See the impact you create. Work with autonomy and trust and see how your actions help to improve the lives of others and make the complicated simple.
• Be recognised for what you contribute. Thrive in an environment that values contribution and collaboration, where every conversation counts.
• Grow your capability. Build your expertise through meaningful work, challenging opportunities, and continuous learning, and grow your career in a culture that encourages improvement and curiosity.
• Take pride in work that matters. Be part of one of Victoria’s most trusted public insurers where your work creates real impact for the people and communities we serve.
• Be rewarded for great work. We offer a range of employee benefits to support your wellbeing, career and life outside of work.

A safe and inclusive place to work.

At the TAC, we’re committed to building a workplace where everyone is respected, supported, and able to perform at their best. We believe diverse perspectives strengthen our organisation and help us create better outcomes for all Victorians. We welcome people of all backgrounds, experiences, and perspectives, and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse communities, women, gender-diverse people, and members of the LGBTIQ+ community.

Child safety.

At the TAC, we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website.

Ready to Make Every Day Matter?

If you’re looking for an opportunity to deepen your impact, build your capability, and contribute to a large-scale transformation agenda focused on creating better outcomes for Victorians, click apply to submit your Cover Letter and Resume. All applicants will be advised of the outcome of their application.

If we can do anything to help make applying for this role easier, or you have an adjustment request, please let our Talent Acquisition Team know at recruitment@tac.vic.gov.au. If over the phone is better for you, our number is 03 9300 0501

For more information, read the attached Position Description, or contact Indie Ching, Manager, Performance & Allocations via email Indie_Ching@tac.vic.gov.au for a confidential discussion.

Applications for this role will be accepted up until 11:55pm on Sunday 22 November 2026.

When you work at the TAC, what you do matters.

At the Transport Accident Commission (TAC), our purpose is to care for the lives of everyone who travels on Victoria’s roads. Every day, we contribute to better recovery outcomes for clients and safer journeys across Victoria.

As an Allocations Coordinator, you’ll Make Every Day Matter by helping people impacted by road trauma to access the support they need to maximise their independence and move forward with their lives.

To learn more about the TAC and our work, visit our website

About the opportunity.

As an Allocations Coordinator, you'll create impact by facilitating the smooth progression of claims into Claims Management teams and ensuring key needs identification activities are completed, helping deliver timely support and better outcomes for our clients.

Key responsibilities include:

• Coordinate the allocation and movement of claims across Claims Management teams, ensuring claims are accurately segmented and assigned in line with business requirements.
• Maintain accurate claim data and records, supporting effective needs identification, decision-making and service delivery.
• Partner with internal and external stakeholders to facilitate seamless claim transitions and resolve allocation-related issues.
• Contribute to continuous improvement initiatives by identifying process enhancements, maintaining procedures, and supporting data capture and administrative activities.

About the Team.

Reporting to the Manager, Performance & Allocations, you'll be part of the Operational Development & Performance team. The team works closely with Claims Management functions across the organisation to ensure claims are allocated efficiently, operational processes run effectively.

This is a collaborative and supportive environment where teamwork, accountability and continuous improvement are highly valued. You'll work with stakeholders across Claims Management and other operational areas, making this an excellent opportunity for someone who enjoys problem solving, working with data and contributing to process improvements that have a tangible impact on client outcomes.

What you’ll bring.

At the TAC, high performance is about turning purpose into action, and action into impact. Here’s what that looks like as an Allocations Coordinator.

• Experience in administrative or operational support roles, with the ability to manage competing priorities, meet deadlines, and maintain accurate records and administrative processes.
• Analytical mindset, systems and data management skills, including Excel capabilities, attention to detail, and a commitment to data quality and accuracy.
• Well-developed communication, stakeholder management and problem-solving skills, with the ability to build effective working relationships, identify opportunities for improvement and deliver outcomes in a dynamic environment.

Why work at the TAC.

• See the impact you create. Work with autonomy and trust and see how your actions help to improve the lives of others and make the complicated simple.
• Be recognised for what you contribute. Thrive in an environment that values contribution and collaboration, where every conversation counts.
• Grow your capability. Build your expertise through meaningful work, challenging opportunities, and continuous learning, and grow your career in a culture that encourages improvement and curiosity.
• Take pride in work that matters. Be part of one of Victoria’s most trusted public insurers where your work creates real impact for the people and communities we serve.
• Be rewarded for great work. We offer a range of employee benefits to support your wellbeing, career and life outside of work.

A safe and inclusive place to work.

At the TAC, we’re committed to building a workplace where everyone is respected, supported, and able to perform at their best. We believe diverse perspectives strengthen our organisation and help us create better outcomes for all Victorians. We welcome people of all backgrounds, experiences, and perspectives, and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse communities, women, gender-diverse people, and members of the LGBTIQ+ community.

Child safety.

At the TAC, we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website.

Ready to Make Every Day Matter?

If you’re looking for an opportunity to deepen your impact, build your capability, and contribute to a large-scale transformation agenda focused on creating better outcomes for Victorians, click apply to submit your Cover Letter and Resume. All applicants will be advised of the outcome of their application.

If we can do anything to help make applying for this role easier, or you have an adjustment request, please let our Talent Acquisition Team know at recruitment@tac.vic.gov.au. If over the phone is better for you, our number is 03 9300 0501

For more information, read the attached Position Description, or contact Indie Ching, Manager, Performance & Allocations via email Indie_Ching@tac.vic.gov.au for a confidential discussion.

Applications for this role will be accepted up until 11:55pm on Sunday 22 November 2026.