We're Hiring!

General Manager - Resolutions

• Full time, 3 year executive contract
• Geelong office location, with flexible hybrid working
• Attractive executive remuneration package

Care in Action

With a career at the TAC, you’ll be helping us look out for the lives of everyone who travels on Victoria’s roads. That’s care in action.

Find out more about our shared purpose, and what drives every one of us.

Right now, we’re seeking a General Manager - Resolutions who will play their part in this shared purpose, while also supporting the progress of clients and colleagues so they can achieve great things. That’s truly rewarding work that will help us continue to deliver life-critical services where it matters. 

About the role

The General Manager – Resolutions is a pivotal executive leadership role within the TAC, sitting at the heart of the Clients division and directly shaping outcomes at scale for clients, people, the scheme and the broader Victorian community. The role is responsible for leading the Resolutions Group to deliver proactive, fair and efficient compensation and dispute resolution outcomes, together with driving the TAC’s transformation agenda under the Make Every Day Matter strategy.

As the General Manager – Resolutions, you will oversee the impairment, serious injury and common law functions, informal review, dispute resolution and legal operations, recovery function and engagement of medico-legal practitioners. With a high degree of internal and external stakeholder engagement, you will champion sustainable, client-centric compensation processes and innovative dispute resolution strategies, enhance operational efficiency, and contribute to the TAC’s strategy.

You will also play a central role in leading a high‑performance, constructive culture, fostering an environment where people are empowered, accountable and supported to deliver exceptional outcomes.

Stepping into the role, you will rapidly assess the systems, structures and transformational levers that shape client outcomes and scheme sustainability, using insight to influence change, uplift performance and embed initiatives that strengthen both client experience and the TAC’s organisational strategic objectives.

About the Team

The Resolutions Group is a dynamic, highly-skilled multidisciplinary team made up of about 160 purpose-driven employees dedicated to delivering exceptional legal, compensation, and dispute resolution services. Working with the broader Clients areas, the team collaborates closely internally, including with the Executive Leadership Team, together with external stakeholders such as legal professionals, medical examiners, and government bodies.

Guided by the TAC’s values and focused on our strategy the team thrives in a fast paced, client-focused environment, committed to driving positive outcomes for clients and the community whist ensuring scheme sustainability.

You’ll be supported by the Executive General Manager, Clients, who provides highly affiliative, strategic and transformational leadership and creates the conditions for high performance, operational success and continuous improvement.

What we’re looking for

Extensive Senior Leadership Experience

Demonstrated substantial executive level leadership across Compensation, Legal or Dispute Resolution environments, with a proven ability to lead high‑performing teams, navigate complex regulatory frameworks, and deliver strategic outcomes in complex settings. This includes driving large scale enterprise transformation, shaping organisational direction, and embedding sustainable improvements across systems, processes and culture that uplift outcomes and strengthen scheme sustainability.

Proven Enterprise-Wide Strategy

Demonstrated ability to identify trends, anticipate challenges, and align the Resolutions Group’s operational plans with TAC’s corporate strategy. Proven ability to identify the transformational levers—systems, structures, partnerships and performance drivers—that uplift outcomes, strengthen scheme sustainability and ensure the Group contributes meaningfully to the TAC’s strategic goals.

Effective Stakeholder Engagement

Demonstrated ability to build and maintain strong mature relationships with diverse internal and external stakeholders, including medical, legal and government, to facilitate strategic priorities. With excellent interpersonal skills, and a constructive leadership style, you will inspire multidisciplinary teams, fostering a high-performance culture rooted in collaboration, courage and accountability.

Why you’ll love it here

There’s more to work than a competitive salary and amazing employee benefits. As our newest General Manager - Resolutions, you’ll also:

Make a positive difference

Every day the work you do at the TAC contributes to something bigger. As part of an inclusive, supportive team you’ll find real purpose in achieving goals, together.

Be rewarded for great work

We value our people, offering salary packaging and a reward and recognition program.

Grow and go places

We’re invested in your progress. When you work for one of Victoria’s largest and leading workplaces, you’ll receive extensive internal opportunities for development and access to the LinkedIn Learning Digital Hub.

Ready to put care in action? We’d like to hear from you.

Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to an interview. All applicants will be advised of the outcome of their application.

For more information, read the attached Position Description or contact Tamika Russell, Talent Acquisition Specialist via email: tamika_russell@tac.vic.gov.au for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Monday 13 July 2026.

If we can do anything to help make applying for this role easier, or you have an adjustment request, please let our Talent Acquisition Team know at recruitment@tac.vic.gov.au. If over the phone is better for you, our number is 03 9300 0501.

A safe place to work

We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices, and encourage Aboriginal and Torres Strait Island people, people with disability, men, women and gender diverse people, culturally diverse, and LGBTIQ+ people to apply for roles.

Child Safety

At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website. 

This role will require you to have a valid Working with Children Check.