We're Hiring!

Team Manager, Support and Settlements

• Full time permanent role
• Geelong office location, with flexible hybrid working
• Offering a competitive base salary of $146,100 plus super and benefits

Care in Action
With a career at the TAC, you’ll be helping us look out for the lives of everyone who travels on Victoria’s roads. That’s care in action.
Find out more about our shared purpose, and what drives every one of us.

Right now, we’re seeking a Team Manager Supports and Settlements who will play their part in this shared purpose, while also supporting the progress of clients and colleagues so they can achieve great things. That’s truly rewarding work that will help us continue to deliver life-critical services where it matters. 

About the role
The Team Manager Supports & Settlements leads a high‑performing team of professionals who keep the Common Law and Recoveries Branch moving within the Clients Division. Where they are delivering timely, accurate and client‑centred support across Serious Injury, Common Law, Recoveries and Interstate functions. You’ll drive team culture through clear expectations, coaching and data‑driven performance uplift, ensuring operational excellence that directly strengthens client outcomes and scheme sustainability. With strong relationships across the branch, you’ll align support services to evolving business needs and play an active role in driving continuous improvement and transformation.

About the Team
With a tight hardworking team made up of Payment Coordinators, Common Law Assistants and a Resolutions Admin Specialist, the team thrive on working in a supportive, collaborative manner who are known for their accuracy, efficiency and strong partnerships across the organisation.

What we’re looking for

Demonstrated Leadership
You lead with transparency, coaching and accountability, building a high‑performing team that’s engaged, accountable and aligned to TAC values. You set realistic performance expectations, mentoring individuals, whilst leading with resilience, adaptability and continuous improvement.  Your constructive leadership style strengthens culture, lifts morale and builds trusted relationships across the branch.

Operational & Project Excellence
You bring strong operational management, sharp organisation and the ability to balance competing priorities while making sound decisions. You use performance metrics, reporting and dashboards to create visibility of team output and drive improvement. With structured project management and problem‑solving capability, you deliver accurate, timely support and implement process enhancements that strengthen efficiency and service delivery.

Strategic Insight & Change Leadership
You think strategically and act positively, analysing performance, shaping initiatives and embedding continuous improvement aligned to branch priorities and strategic goals. You lead teams through cultural, structural and operational change with steadiness and clarity, supporting learning moments, adaptability and professional growth. Your ability to influence, evaluate and implement strategic initiatives strengthens branch agility and long‑term outcomes.

Why you’ll love it here
There’s more to work than a competitive salary and amazing employee benefits. As our newest Team Manager Support and Settlements, you’ll also:

Make a positive difference
Every day the work you do at the TAC contributes to something bigger. As part of an inclusive, supportive team you’ll find real purpose in achieving goals, together.

Be rewarded for great work
We value our people, offering a service delivery payment, salary packaging and a reward and recognition program.

Grow and go places
We’re invested in your progress. When you work for one of Victoria’s largest and leading workplaces, you’ll receive extensive internal opportunities for development and access to the LinkedIn Learning Digital Hub. 

Ready to put care in action? We’d like to hear from you.
Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to an interview. All applicants will be advised of the outcome of their application.

For more information, read the attached Position Description or contact Kristen Izatt on Kristen_izatt@tac.vic.gov.au for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Sunday 26th July 2026.

If we can do anything to help make applying for this role easier, or you have an adjustment request, please let our Talent Acquisition Team know at recruitment@tac.vic.gov.au. If over the phone is better for you, our number is 03 9300 0501.

A safe place to work
We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices, and encourage Aboriginal and Torres Strait Islander people, people with disability, men, women and gender diverse people, culturally diverse, and LGBTIQA+ people to apply for roles.

Child Safety
At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website. 

This role will require you to have a valid Working with Children Check.