Service Management Lead – Service Transition
- Full time, ongoing role
- Hybrid work environment with flexibility to balance weekly Geelong office based work with hybrid working
- Competitive circa salary of $153,000 plus superannuation and benefits
Care in Action
With a career in IT Shared Solutions (ITSS), you’ll be part of two organisations with an important purpose for the Victorian community; to look out for the lives of everyone who travels on Victoria’s roads, as well as reducing workplace harm and improving outcomes for injured workers.
Find out more about our shared purpose, and what drives every one of us.
Right now, we’re seeking a Service Management Lead – Service Transition who will play their part in the shared purposes. Someone with the right skills and expertise, as well as attitude and openness to new ideas, that help advance positive outcomes for the organisations, their colleagues, and themselves.
Two organisations. One IT division.
This role is for a position in the IT Shared Solutions (ITSS) division. A collaboration area in which the TAC and WorkSafe Victoria share resources to deliver IT solutions. If successful in your application, you will be employed by TAC working across both organisations.
The opportunity
An exciting opportunity exists to join the Service Management Office supporting TAC, WSV and our community of customers as a Service Management Lead - Service Transition.
The Service Transition Lead will form part of the IT Customer Experience Team playing a pivotal role in delivering best in class IT customer experience.
About the Role
Reporting into the IT Customer Experience Manager in the Service Management Office you will work closely with other Service Management Specialists across the other core ITIL Practices. The role will suit persons who are energetic, passionate about IT service management and driving IT customer experience.
The successful applicant for this role will be employed by TAC but will work across both organisations. The recruitment process for the role will be run by TAC’s People & Culture team.
A day in the life
- Sets the organisation's policy for the management of change in live services and test environments. Measures and monitors adherence to standards and ensures consistent execution of the process across the organisation
- Engages with delivery teams to ensure correct products are produced in a timely fashion
- Identifies the communications and relationship needs of stakeholder groups.
- Provides definitive and expert advice in their specialist area. Consolidates expertise from multiple sources, including third-party experts, to provide coherent advice to further organisational objectives.
- Work closely within the team of five and influence and lead with your specialist knowledge
What you’ll need to succeed
- Significant previous experience in a similar role within a large, complex organisation
- Highly developed interpersonal, written and verbal skills, with the ability to develop strong working relationships with colleagues at various organisational levels
- Significant experience in managing a complex plan of work and the ability to prioritise work, negotiate and influence stakeholders
- Proven ability to work independently delivering outcomes within appropriate time, quality and budget constraints, while allowing time for unplanned assignments. Ability to adapt to changing priorities.
- Strong customer focus, communicating regularly with all stakeholders, understanding customer’s short-and long-term needs.
- Expert level capability in developing, maintaining and maturing end-to-end change, release and service transition practises.
- Experience in establishing strategic initiatives within the Service Transition Framework to mature overall IT strategy through capturing, reporting on and understanding the transfer of ongoing costs associated with Service Transition to future proof service offerings.
Why you’ll love it here
There’s more to work than a competitive salary and amazing employee benefits. As our newest Service Management Lead – Service Transition you’ll also:
Grow your way
Development programs, incentive plans and access to the LinkedIn Learning Hub to help advance your career and influence meaningful change.
Be at your best
Wellbeing initiatives, like an in-house GP and flexible working arrangements, to support you in being the best you can be.
Achieve, together
We’re a collaborative and empathetic workplace. Work alongside your team to make a truly positive difference to people’s lives.
Ready to put care in action? We’d like to hear from you.
Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to an interview. All applicants will be advised of the outcome of their application.
For more information, read the attached Position Description or contact Sophie Menner – Shared Services Specialist on 03 9300 0810 for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Monday 16th September 2024.
If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at People_Culture_Engagement@tac.vic.gov.au. If over the phone is better for you, our number is 5225 7500.
A safe place to work
We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices. We encourage Aboriginal and Torres Strait Island people, people with disability, men, women and gender diverse people, culturally diverse and LGBTIQ+ people to apply for our roles.
Child Safety
At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website.