PMO Lead, Claims Transformation

• Employment type: Full-time, fixed-term role for 2 years

• Geelong location with flexible hybrid working

• Salary: Offering a competitive base salary of circa $160,000 + superannuation and great employee benefits

When you work at the TAC, what you do matters.

At the Transport Accident Commission (TAC), our purpose is to care for the lives of everyone who travels on Victoria’s roads. Every day, we contribute to better recovery outcomes for clients and safer journeys across Victoria.

As a Project Management Office Lead, Claims Transformation you’ll Make Every Day Matter by focusing on the problems that matter most – innovating scalable solutions that transform how TAC achieves impact at scale.

To learn more about the TAC and our work, visit our website

About the opportunity.

As a PMO Lead, Claims Transformation, you’ll create impact by helping shape how one of the TAC’s most significant transformation programs is governed, connected and delivered. You’ll bring together people, priorities and insights to navigate a multi-dimensional transformation program, strengthen decision-making and translate transformation ambition into sustainable organisational impact.

Key responsibilities include:

• Lead program level governance, planning and assurance:

Utilising existing frameworks, establishing operating rhythms and controls to assure and enable effective delivery of the Claims Transformation program.

• Provide strategic reporting and insights to senior and executive leaders and the Board:

Bringing together program performance, financials, risks, dependencies and benefits to enable informed decision-making.

• Connect delivery across the transformation:

Proactively manage interdependencies, priorities, risks and stakeholder relationships to keep the program aligned to its strategic objectives and intended outcomes.

About the Team

Working within the Claims Platform Delivery branch of our Enterprise Transformation division, this role plays a key role in a team responsible for the delivery of the TAC’s most significant strategic and transformation initiative. Bringing together business, digital, change and delivery expertise, the division is shaping sustainable, enterprise-wide transformation that improves client and employee experiences and creates lasting community impact.

Reporting to the General Manager, Claims Platform Delivery, you’ll work in a collaborative, outcomes-focused team at the heart of the TAC’s Claims Transformation program.

What you’ll bring.

• Significant experience leading a program level PMO function within complex, large-scale transformation environments, with the ability to translate strategy into structured and effective delivery.
• Strong expertise across program governance, integrated planning, risk, assurance and reporting, with the judgement to turn complex information into clear insights and recommendations.
• Exceptional stakeholder management and influencing capability, with experience partnering with senior executives, delivery leaders and cross-functional teams to create alignment, navigate complexity and drive outcomes.

What good looks like.

At TAC, high performance is about turning purpose into action, and action into impact. Here’s what that looks like as a PMO Lead, Claims Transformation:  

• Solutions Design: You’ll make the complicated simple, by focusing teams and resources on scalable impact, championing critical thinking and empowering practical problem-solving.
• Usability: You’ll make every conversation count by, improving clarity and collaboration, and applying systems thinking.
• Innovation: You’ll find a better way, today, by empowering innovation, driving accountability for outcomes and scaling improvements that create lasting organisational value.
• Capability: You’ll help value life, by prioritising client outcomes and leveraging the team’s strengths to deliver meaningful impact.

Why work at the TAC.

• See the impact you create. Work on meaningful, enterprise-scale challenges where the solutions you build have a direct impact on your clients, colleagues, and the organisation
• Be recognised for what you contribute. Bring your expertise, curiosity, and ideas to the table, and be recognised for the value you create, and the outcomes you help enable.
• Grow your capability. Develop new skills, explore new capability areas, and innovate the future of how the TAC operates and delivers services.
• Take pride in work that matters. Create impact with one of Victoria’s most trusted public insurers while growing your career in a complex and evolving environment.
• employee benefits

A safe and inclusive place to work.

At TAC, we’re committed to building a workplace where everyone is respected, supported, and able to perform at their best. We believe diverse perspectives strengthen our organisation and help us create better outcomes for all Victorians. We welcome people of all backgrounds, experiences, and perspectives, and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse communities, women, gender-diverse people, and members of the LGBTIQ+ community.

Child safety.

At the TAC, we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit website.

Ready to Make Every Day Matter?

If you’re looking for an opportunity to deepen your impact, build your capability, and contribute to a large-scale transformation agenda focused on creating better outcomes for Victorians, click apply to submit your Cover Letter and Resume. If successful, you’ll progress to an interview. All applicants will be advised of the outcome of their application.

If we can do anything to help make applying for this role easier, or you have an adjustment request, please let our Talent Acquisition Team know at recruitment@tac.vic.gov.au. If over the phone is better for you, our number is 03 9300 0501.

For more information, read the attached Position Description, or contact Nicola McLennan (Talent Acquisition Specialist) at Nicola_mclennan@tac.vic.gov.au a confidential discussion.  

Applications for this role close at 11:55pm, on Sunday, 11th of October.