We're Hiring!

Senior Business Analyst

• Full Time, 12-month fixed term role
• Geelong office location, with flexible hybrid working (3-day office attendance required)
• Offering a competitive base salary of circa $142,000 plus super and benefits

Care in Action

With a career at the TAC, you’ll be helping us look out for the lives of everyone who travels on Victoria’s roads. That’s care in action.

Find out more about our shared purpose, and what drives every one of us.

Right now, we’re seeking a Senior Business Analyst who will play their part in this shared purpose, while also supporting the progress of clients and colleagues so they can achieve great things. That’s truly rewarding work that will help us continue to deliver life-critical services where it matters. 

About the role

Due to ongoing transformational programs aimed at enhancing client outcomes and streamlining processes, we are seeking talented Business Analysts to join our Enterprise Transformation Division.

The Senior Business Analyst role will support the Program Delivery projects and will deliver a broad range of business and technical analysis activities including identifying problem areas and opportunities, planning and schedule mgt. business process analysis, data analysis, feasibility study and analysis, identifying improvement opportunities and solution options and supporting in the development of investment proposals.

You will collaborate closely with project teams and stakeholders to ensure that our initiatives deliver value, enhance the client experience and align with the overall TAC strategy.

You will also provide development support and mentorship to group of Business Analysts and. Lead the development and ongoing management of the Business Analyst Community of Practice (BACoP) within Enterprise Transformation and ensure alignment with related roles and Communities of Practice.

About the Team

Reporting to the Lead Business Analyst, you will be joining a dedicated team focused on driving positive change across the organisation. The team values creativity and innovative thinking and engages with diverse stakeholders, fosters collaborative relationships and promotes a high performing work culture.

What we’re looking for

Analytical Skills

Proven experience in business analysis functions including planning, requirements development and management, and solution validation

Process Mapping & Process Re-engineering

A strong background in process modelling, mapping and re-engineering. An ability to analyse and improve business processes, creating detailed process maps and implementing effective process engineering strategies to optimise end to end process.

Demonstrated Interpersonal & Stakeholder Management

• Excellent communication skills and the ability to build strong working relationships with a range of stakeholders are essential.
• Experience identifying and negotiating change across a diverse range of stakeholders. 
• This role will see you engaging with project teams, management and external partners, fostering collaboration and commitment to project goals while considering the needs and interests of all parties involved.

Domain knowledge

• Deep understanding of the claims lifecycle, including lodgement, assessment, liability, payments, provider management, recovery, and dispute processes
• Experience within personal injury, statutory schemes, or government insurance environments
• Knowledge of claims legislation, compliance and audit requirements
• Solid understanding of both Agile and Waterfall methodologies

Why you’ll love it here

There’s more to work than a competitive salary and amazing employee benefits. As our newest Senior Business Analyst, you’ll also:

Make a positive difference

Every day the work you do at the TAC contributes to something bigger. As part of an inclusive, supportive team you’ll find real purpose in achieving goals, together.

Be rewarded for great work

We value our people, offering a service delivery payment, salary packaging and a reward and recognition program.

Grow and go places

We’re invested in your progress. When you work for one of Victoria’s largest and leading workplaces, you’ll receive extensive internal opportunities for development and access to the LinkedIn Learning Digital Hub.

Ready to put care in action? We’d like to hear from you.

Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to an interview. All applicants will be advised of the outcome of their application.

For more information, read the attached Position Description or contact Nicola McLennan – Talent Acquisition Specialist via email: Nicola_mclennan@tac.vic.gov.au for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Thursday, the 21st of May 2026.

If we can do anything to help make applying for this role easier, or you have an adjustment request, please let our People, Culture & Engagement Team know at recruitment@tac.vic.gov.au. If over the phone is better for you, our number is 03 9300 0501.

A safe place to work

We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices, and encourage Aboriginal and Torres Strait Islander people, people with disability, men, women and gender diverse people, culturally diverse, and LGBTIQA+ people to apply for roles.

Child Safety

At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website.